We deliver to Serbia and internationally, you can expect your shipment to arrive after the following amount of business days:
Domestic (Serbia): 2-5 days
SLO, CRO, BiH, MNE, FYORM: 5-10 days
The rest of the Europe: 5-14 days
Americas: 10-21 days
Asia and Africa: 10-21 days
Australia & Oceania: 14-28 days
Turkey, Armenia, Georgia and Azerbaijan are included in the rest of the Europe plan.
Israel is included in Asia and Africa plan.
There is the option of express delivery extra charged (1-5 working days) via DHL.
Please review your local importing fees and taxes to avoid any surprises. We ship from Serbia. Refusal to pay any applied custom fees is not grounds for a refund. Please, check the Custom Fees section of this page.
METATRON will do its best to ensure that the order is prepared anddispatched within an average timescale of 10 to 13 working days from the day after the order is confirmed by the Buyer. It is the responsibility of the Customer to provide a correct and secure address where at any time the package can be delivered.
* Please be aware that the dates provided are only estimates, and that your items may arrive sooner or later than anticipated.
METATRON ships worldwide. Standard deliveries are made in cooperation with the postal services (Post of Serbia) and their partners in other countries around the world. Post of Serbia shipping method includes the tracking
number. Fast deliveries are made in cooperation with FedEx.
Once your order and payment are received, you will be notified that your order has been shipped. You will also be provided with the tracking number. You can "track and trace" your order anytime you like.
Once Post Of Serbia receives your package, you can track the progress of your order at any time on http://www.posta.rs/struktura/eng/aplikacije/alati/posiljke.asp or https://www.17track.net/en using the package tracking number available from your online account under the order details, or as sent to you by email with your order confirmation.
If there is a delay in delivery the Buyer must inform METATRON Customer Services. This may be done by e-mail to firstname.lastname@example.org.
METATRON will send the information to Delivery Company to trigger the start of an investigation. If the product is found during this investigation, it will immediately be redirected to the address of the Buyer (in most cases). If on the other hand the product is not found during the investigation, Delivery Company will consider the parcel to be lost. If this is the case, METATRON will send you a replacement product at its expense. If the lost product(s) are no longer available at this time, METATRON will reimburse you for the cost of these
METATRON Atelier takes no responsibility for extension to delivery times due to the carrier, particularly in cases of loss of products or strikes.
METATRON Atelier cannot be held responsible for unanticipated delivery delays beyond its control.
Please notice that we are shipping from Serbia (which is not the part of EU) and it is a responsibility of the Customer to proceed with customs clearance procedure, incl. all applicable fees and charges, and be responsible for payment of all import custom duties, sales taxes and similar, if any. Please contact your local Custom Or Post service about Custom or any other additional costs for yourpackage.
Any refunds to a Customer will not include any import taxes and duties paid by a Customer, customs clearance and related or similar charges. It is Customers’ responsibility to proceed in accordance with applicable laws
of a country of an importation to get a refund or waiver for such taxes and charged.
RETURN and REFUND POLICY
You have the right to return/exchange any/all METATRON products you have purchased directly from our website within 5 days of receiving the item.
All goods will be inspected on return. The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the product was received.
When trying on METATRON items, please be mindful not to scratch the leather surface or mark the box. Returns must also include the box, as it is considered part of the product.
If the item is out of stock in the size or color you have opted for, then a refund will be issued instead. If you want a different item, or the item you want is a different price to the price at which you bought the original product, then you'll need to return the unwanted item for a refund and place a new order.
Depending on the options available in your country, you'll be responsible for all the costs of returning any items.
The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.
METATRON does not take responsibility for any items lost during the return shipping.
Make sure you use a postal service that insures you of the value of the items you are returning and obtain proof of posting.
We are not responsible for any items that are returned to us by mistake.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
We don't accept forced returns or exchanges, please don't send the items back without contacting us.
We don't refund custom-made orders.
How long does the refund take?
Please allow 7-10 days for your refund. We’ll send an email once the item(s) have been received and your refund has been processed.
Types of Returns
Items can be exchanged only when a different size or a different color of the same item is available. If the item is returned a second time, the compensation will be a partial refund.
Any customs fees for the shipment of a new size are the responsibility of the Client and must be paid at the time of delivery.
In the case that a refund is requested, the cost of shipping and any import fees are the responsibility of the Client.
The cost of return shipping is EUR 35, plus the cost of import fees. This amount will be deducted from the final refund.
Refunds will be processed as soon as returned items have been checked and accepted by METATRON.SHOP
Orders paid by PayPal will be refunded to the original account.
All refunds will be issued in the same currency as the original purchase.
Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
Shipping fees and import fees of the order are non-refundable.
We offer a flexible returns policy to make your online shopping experience even easier. Please be aware that we can exchange the same item for a different size only once. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your METATRON account.
Please notice that you can cancel your order within 12 hours since you purchased your Metatrons. We realize that this is a bit uncommon but we have very limited production and very high demand. So after that 12 hours pass, we will finish your order and proceed to send it to your address.
Your payment is handled by PayPal with secure encryption and under strict banking standards and we accept payments via Visa, Master Card, American Express, and Discover credit cards or you can use your PayPal account.
In the event that no payment has been received after submitting your order, METATRON may automatically cancel your order.
For wholesale inquiries please email us at email@example.com